Who we are
Batches By Bella is a small, home-based treat box bakery in Edmonton, Alberta. Bella takes order requests through this website, by email and by Instagram, and bakes every box to order.
For anything to do with your personal information, contact hello@batchesbybella.ca.
What we collect
We only ask for what we need to answer your request and bake your box:
- Your name and email address, plus a phone number if you choose to share one.
- Your preferred pickup date and the details you write about the box you would like.
- The messages we exchange while planning your order.
What we do not collect
The site does not take payment and never asks for card details. Payment for a confirmed order is arranged directly with Bella.
You do not need an account to request a box, and we do not buy contact lists or track you across other websites.
Why we use it
Your information is used to:
- Reply to your request and prepare a quote.
- Plan, bake and hand over your order, including any delivery arrangements.
- Keep the records a small food business is expected to keep, such as order history and sales records required by the Canada Revenue Agency.
Consent
Sending the order request form is your consent for us to contact you about that request. If you would rather we only reply once and not keep your details, say so in your message and we will do that.
You can withdraw your consent at any time by emailing us. Withdrawing it may mean we cannot finish an order that is already in progress.
How long we keep it
Requests that do not become orders are deleted within 12 months. Order details are kept for up to 24 months after your last order so we can answer questions and repeat favourites, and basic sales records are kept for the period Canadian tax law requires.
Who we share it with
We do not sell, rent or trade your information. It is shared only with the services that keep this website and our email running, and only to the extent they need it to do that.
We may also disclose information if we are legally required to, or to protect someone's safety.
Cookies and this website
This site does not use advertising or cross-site tracking cookies. Our hosting platform may store small amounts of technical data that keep the site working, secure and fast, such as short-lived session data.
You can block or clear cookies in your browser settings at any time. The site will keep working; the order form simply sends your request by email-style submission without remembering it.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email your request and we will respond within 30 days.
If you are not satisfied with our answer, you may contact the Office of the Information and Privacy Commissioner of Alberta, or the Office of the Privacy Commissioner of Canada.
Security
We use reputable hosting and email providers and limit access to order details to Bella. No method of sending information online is completely secure, so please do not send sensitive information such as payment details or health records through the order form.
Children
This website and our order requests are meant for adults. Please do not send us personal information about a child; if a box is for a child, tell us their first name and age only if it helps with the theme.
Changes to this policy
If this policy changes, the new version will be posted on this page with a new date at the top.